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How to Ping a Host

Applies To:
HTTP LargeThis platform has been optimized to cache and deliver static content (e.g., HTML, CSS, JavaScript, ISO, multimedia, and software downloads, etc.) over HTTP or HTTPS.
HTTP SmallLegacy. If you are currently serving traffic over this platform, then you may continue to do so. However, we recommend that you serve your traffic over our more robust HTTP Large platform.
ADNThe Application Delivery Network platform has been optimized to deliver dynamic content (e.g., login credentials, account information, etc.) over HTTP or HTTPS. Typically, user-specific and database-driven content are served over this platform.

Ping is a network tool through which IP connectivity to a host is tested. Our technical support personnel can use this information to diagnose connectivity issues.

A ping is typically performed to one or more of the following hostnames:

Domain Platform Description

wpc.ANThis term represents your customer account number (e.g., 0001) which can be found in the upper right-hand corner of the MCC..{Base Domain}

HTTP Large

This tests connectivity between the current computer and our HTTP Large service.

wac.ANThis term represents your customer account number (e.g., 0001) which can be found in the upper right-hand corner of the MCC..{Base Domain}

HTTP Small

This tests connectivity between the current computer and our HTTP Small service.

adn.ANThis term represents your customer account number (e.g., 0001) which can be found in the upper right-hand corner of the MCC..{Base Domain}

ADN

This tests connectivity between the current computer and our ADN service.

EdgeCNAMEHostnameReplace this term with the hostname associated with the desired edge CNAME configuration.

All Platforms

This tests connectivity between the current computer and our CDN service.

CustomerOriginHostnameReplace this term with the hostname associated with your origin server.

All Platform

This tests connectivity between the current computer and the origin server.

To perform a ping (Windows)

  1. Open the command prompt.
    1. Press the Windows logo key + R (+R).
    2. Type:
      CMD
    3. Press ENTER to display the command prompt.
  2. Type:
    ping hostnameReplace this term with the hostname that will be pinged.
  3. Press ENTER.
  4. Copy the results of the ping.
    1. Once the ping has completed, right-click and then select Mark.
    2. Select the ping results.
    3. Press ENTER.
  5. Paste the results into an email message or any text editor.

To perform a ping (iOS)

  1. Launch Ping.
    1. Open the Utilities folder.
    2. Launch Network Utility.
    3. Click Ping.
  2. Type the desired hostnameReplace this term with the hostname that will be pinged..
  3. Click Ping.
  4. Copy the results of the ping.
    1. Select the results.
    2. Right-click and then select Copy.
  5. Paste the results into an email message or any text editor.